Return policy

RETURN POLICY

This policy applies throughout the online sales system, at the stores of May Silk

Exchange conditions:

Goods can be exchanged within 03 days from the date the customer receives the product

The product is still in its original condition, with the box, the label of May Silk

Product must be unused, unwashed, not soiled or damaged

Products must be returned with a purchase invoice

The policy only applies to full price products, not to discounted products

Exchange policy applies 1time/1bill

Original price products will be exchanged for other full price products in stock.

Products can only be exchanged once. Shipping costs incurred when exchanging goods are borne by the customer

PAYMENT POLICY

This policy applies throughout the online sales system, at the stores of May Silk

Applicable policy:

Customers are entitled to return products in case of errors arising from May Silk

Errors from the Manufacturer such as: The product is torn, the seam is faulty, the embroidery or drawing is not correct compared to the model ordered by the customer.

May Silk is responsible for the shipping costs for returns due to Manufacturer’s fault

Return conditions

The customer returns the product within 01 day from the date of receipt of the product.

The product is still in its original condition, with the box, the label of May Silk

Products must be returned with a purchase invoice

Refund policy.

In case the customer pays in advance, May Silk is responsible for refunding the customer within 2 to 3 working days.

Steps to make returns and refunds

Please contact the Online Sales Department via Hotline 0969 858 496 for the fastest support.

Thank you for your love for May Silk, wish you have a beautiful shopping experience through the online website or at the stores of May Silk.

May Silk – Silk of Vietnamese